We currently only ship within the continental United States. This means that Alaska, Hawaii, U.S. Territories, or any international destinations are excluded from our shipping services. The shipping carriers and fees depend on the location and weight of the item(s) purchased. After placing your order, please allow 3-5 business days to receive your shipping tracking information.

If you have not received an email confirmation regarding your order within 2-3 business days, please contact us at info@ellapharmacy.com.

Please note that we are not responsible for any shipping delays or issues beyond our control.

Receive your items within 2-3 business days by opting for local pickup services. We currently only offer this service at our Westfield location (211 Jersey St., Westfield, IN 46074). No additional fees apply.

For individuals residing or working within Hamilton County, IN, our local delivery services provide a convenient option. We deliver your items directly to your doorstep within 2-3 business days for a flat fee of $10. To take advantage of this service, select ship at checkout and delivery as the shipping carrier option.

Due to the nature of our products returns and exchanges are not accepted, and therefore, refunds of any sort are not provided. Nevertheless, if you receive an item that is either damaged, missing parts, defective, or not what you ordered, contact us directly at info@ellapharmacy.com within 5 days of receiving the item, and we will work with you to resolve the issue to the best of our ability.

If you wish to cancel your order for any reason, please do so within 24 hours of placing it by contacting info@ellapharmacy.com. After that period, we cannot guarantee that your order has not been processed and shipped. If your order has already been completed on our end, we will not be able to cancel or provide a refund.